ZenMatcha

Cookie Policy

Last updated: November 7, 2024

Digital Cookies and Web Technology

Introduction to Cookies

This Cookie Policy explains how ZenMatcha Co., Ltd. ("we," "us," or "our") uses cookies and similar tracking technologies when you visit our website. This policy should be read alongside our Privacy Policy, which explains how we collect, use, and protect your personal information.

By continuing to use our website, you consent to our use of cookies as described in this policy. If you do not agree to our use of cookies, you should adjust your browser settings or discontinue use of our website.

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. We encourage you to review this policy periodically to stay informed about our use of cookies.

Web Cookies and Browser Settings

What Are Cookies

Definition and Purpose

Cookies are small text files that are stored on your computer, tablet, or mobile device when you visit a website. They contain information about your browsing activity and preferences, allowing websites to remember information about your visit and improve your user experience.

Cookies serve various purposes, including remembering your preferences, analyzing website traffic, personalizing content, and providing targeted advertising. They help make websites more efficient and user-friendly by storing information that can be retrieved during subsequent visits.

How Cookies Work

When you visit our website, cookies are downloaded to your device through your web browser. These cookies can then be read by our website or other authorized parties during future visits. Cookies cannot access other files on your device or install software, but they can track your browsing behavior across websites that use the same cookies.

Cookie Lifespan

Cookies have different lifespans depending on their type and purpose. Some cookies are deleted when you close your browser (session cookies), while others remain on your device for a specified period or until you manually delete them (persistent cookies).

Types of Cookies We Use

How We Use Cookies

ZenMatcha uses cookies to enhance your browsing experience and provide better services. We use cookies for the following specific purposes:

Website Functionality

  • Maintaining your session while browsing our website
  • Remembering items in your shopping cart
  • Storing your language and region preferences
  • Enabling secure login and account access
  • Providing personalized content and recommendations

Performance and Analytics

  • Analyzing website traffic and user behavior patterns
  • Identifying popular content and frequently visited pages
  • Monitoring website performance and loading times
  • Detecting and resolving technical issues
  • Measuring the effectiveness of our marketing campaigns

Customer Experience

  • Customizing content based on your interests and preferences
  • Providing relevant product recommendations
  • Streamlining the checkout and ordering process
  • Offering customer support and assistance
  • Improving overall website usability and navigation
Website Analytics and Performance

Third-Party Cookies and Services

Third-Party Service Providers

We may use third-party services that set cookies on our website to provide various functionalities. These services may include:

  • Web analytics services (such as Google Analytics) to understand website usage
  • Customer support tools to provide better service and assistance
  • Security services to protect against fraud, abuse, and cyber threats
  • Payment processing services to handle transactions securely
  • Content delivery networks to improve website performance
  • Marketing and advertising platforms to deliver relevant content
  • Social media integration tools for sharing and engagement

Third-Party Privacy Policies

These third-party services have their own privacy policies and cookie policies, which govern how they collect, use, and protect your information. We encourage you to review these policies to understand how your data is handled by these services.

Data Sharing with Third Parties

When you interact with third-party cookies on our website, information may be shared with these parties according to their respective privacy policies. We do not control how third parties use cookies or the information they collect.

Managing Your Cookie Preferences

Browser Settings

You have the right to decide whether to accept or reject cookies. You can manage your cookie preferences through your web browser settings. Here's how to manage cookies in popular browsers:

  • Google Chrome: Settings > Privacy and security > Cookies and other site data
  • Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Cookies and website data
  • Microsoft Edge: Settings > Cookies and site permissions > Cookies and site data
  • Internet Explorer: Tools > Internet Options > Privacy > Advanced

Cookie Consent Management

When you first visit our website, you may see a cookie consent banner that allows you to choose which types of cookies you want to accept. You can modify your preferences at any time by accessing the cookie settings on our website.

Opt-Out Options

For certain types of cookies, particularly advertising and analytics cookies, you may be able to opt out through industry-wide opt-out tools and platforms. These include:

  • Network Advertising Initiative (NAI) opt-out tool
  • Digital Advertising Alliance (DAA) opt-out tool
  • European Interactive Digital Advertising Alliance (EDAA) opt-out tool
  • Google Analytics opt-out browser add-on

Impact of Disabling Cookies

Please note that if you choose to block or delete cookies, some features of our website may not function properly, and your user experience may be affected. Essential cookies cannot be disabled as they are necessary for basic website functionality.

Mobile Devices and Apps

Mobile Browser Cookies

When you access our website through a mobile browser, cookies function similarly to desktop browsers. You can manage cookie settings through your mobile browser's privacy settings.

Mobile App Tracking

If we offer mobile applications in the future, they may use similar tracking technologies, such as mobile identifiers and local storage, to provide personalized experiences and analytics. These will be governed by separate app privacy policies.

Device Settings

Mobile devices often provide settings to limit ad tracking and reset advertising identifiers. You can typically find these options in your device's privacy or advertising settings.

International Considerations

Cross-Border Data Transfers

Cookies may facilitate the transfer of your information across international borders, particularly when we use third-party services based in different countries. We ensure that appropriate safeguards are in place for such transfers.

Regional Compliance

We comply with applicable cookie laws and regulations in the jurisdictions where we operate, including the General Data Protection Regulation (GDPR) in the European Union and similar privacy laws in other regions.

Local Privacy Rights

Depending on your location, you may have specific rights regarding cookies and tracking technologies. These rights may include the right to consent, object to processing, or request deletion of cookie data.

Data Security and Retention

Cookie Security

We implement appropriate security measures to protect cookie data from unauthorized access, alteration, or disclosure. This includes using secure transmission protocols and encryption where appropriate.

Data Retention

We retain cookie data for different periods depending on the type and purpose of the cookie. Session cookies are deleted when you close your browser, while persistent cookies remain until their expiration date or until you delete them manually.

Data Minimization

We follow the principle of data minimization, collecting only the cookie data that is necessary for the specified purposes and retaining it for no longer than necessary.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated policy on our website with a new "Last updated" date
  • Displaying a prominent notice on our website
  • Sending you an email notification if you have provided your email address
  • Providing notice through our website or mobile application
  • Other appropriate communication methods as required by law

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies and similar technologies. Your continued use of our website after any changes constitutes acceptance of the updated policy.

Contact Us About Cookies

If you have any questions, concerns, or requests regarding our use of cookies or this Cookie Policy, please don't hesitate to contact us:

Address: 〒173‑0037 東京都板橋区小茂根5丁目24‑6

Our customer service team is available during business hours to assist you with any cookie-related inquiries or to help you manage your cookie preferences. We will respond to your inquiries within a reasonable timeframe and in accordance with applicable law.

For technical issues related to cookie management or website functionality, please provide as much detail as possible about your browser, device, and the specific issue you're experiencing.