ZenMatcha
ZenMatcha
Last updated: March 15, 2024
ZenMatcha Co., Ltd. ("we," "our," "us," or "ZenMatcha") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase from us, or otherwise interact with our services.
This policy applies to all information collected through our website, mobile applications, email communications, telephone interactions, and any related services, sales, marketing, or events. By using our services, you consent to the data practices described in this policy.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on our website.
We collect personal information that you voluntarily provide to us when you:
This information may include your name, email address, phone number, mailing address, billing address, payment information, date of birth, demographic information, preferences, and any other information you choose to provide.
When you visit our website, we may automatically collect certain information about your device and usage patterns, including:
We may receive information about you from third parties, including business partners, marketing companies, social media platforms, and other users who refer you to our services. This information may be combined with other information we have collected about you.
We use the information we collect for legitimate business purposes, including:
We process your personal information based on various legal grounds, including your consent, contractual necessity, legitimate interests, and legal compliance requirements.
We do not sell, trade, or rent your personal information to unaffiliated third parties. We may share your information in the following circumstances:
We may share your information with trusted third-party service providers who assist us in operating our business, including payment processors, shipping companies, marketing agencies, IT service providers, and customer support platforms. These parties are contractually obligated to protect your information and use it only for the specified purposes.
We may disclose your information when required by law or when we believe disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others. This includes responding to legal process, court orders, or government requests.
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.
We may share your information with third parties when you have given us explicit consent to do so for specific purposes, such as participating in joint marketing campaigns or third-party services.
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you of any material security breaches as required by law.
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
To exercise these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.
You may opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails, contacting us directly, or updating your preferences in your account settings.
Your information may be transferred to and processed in countries other than your country of residence, including Japan and other countries where we or our service providers operate. These countries may have different data protection laws than your country.
When we transfer your personal information internationally, we implement appropriate safeguards to ensure your information receives adequate protection, including standard contractual clauses, adequacy decisions, and other legally recognized transfer mechanisms.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on various factors, including:
When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies.
Our services are not intended for children under the age of 13 (or the minimum age required by law in your jurisdiction). We do not knowingly collect personal information from children under this age. If we become aware that we have collected personal information from a child under the applicable age without parental consent, we will take steps to delete such information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us:
We will respond to your inquiries within a reasonable timeframe and in accordance with applicable law.